General terms and conditions of sale

KLEA SAS Company with a capital of 5000 euros, registered in the RCS under the number 828 715 854 whose head office is located at 9 rue des flots bleus 13007 Marseille

Article 1 - Purpose

The present conditions govern the sales by the company KLEA whose object is the sale of feminine hygiene products.

Article 2 - Prices

The prices of our products are indicated in euros, all taxes included, unless otherwise indicated, and excluding processing and shipping costs. 

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of KLEA SAS. You will be responsible for all such costs, both in terms of declarations and payments to the relevant authorities and organisations in your country. We advise you to check with your local authorities. 

All orders, regardless of their origin, are payable in euros.  

KLEA SAS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability. 

The products remain the property of KLEA SAS until full payment is received.  

As soon as you take physical possession of the ordered products, the risk of loss or damage to the products is automatically transferred.

Article 3 - Orders

Orders are placed on the internet through our website www.louloucup.com

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.  

KLEA SAS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. 

Article 4 - Validation of your order

Any order placed on the website www.louloucup.com implies your full and complete acceptance of these general terms and conditions of sale, without exception or reservation.  

All the data provided and the recorded confirmation will be considered as proof of the transaction. 

You declare that you are fully aware of this.  

The confirmation of the order will be considered as a signature and acceptance of the operations carried out.  

A summary of your order information and these General Conditions will be sent to you via the e-mail address used to confirm your order. 

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the price indicated.  

You can pay for your purchases by credit card using Shopify's secure system.

Article 6 - Withdrawal

Due to the nature of the product being an intimate hygiene product, any returns will not be accepted. If you have a problem, you can contact our team directly at hello@louloucup.com and we will do our best to resolve it.

Article 7- Availability

Our products are offered as long as they are visible on our website www.louloucup.com and within the limits of available stocks.
In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.  

Article 8 - Delivery

The products are delivered to the delivery address indicated during the order process, within the time period indicated on the order validation page. 

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated to you.  

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the French Consumer Code. If in the meantime you receive the product, we will proceed to reimburse you and the delivery costs under the conditions of article L 138-3 of the Consumer Code. 

In case of delivery by a carrier, KLEA SAS cannot be held responsible for any delay in delivery due exclusively to the client's unavailability after several proposed appointments. 

Article 9 - Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a sold product, it can be exchanged or refunded.  

All claims must be made by email within 30 days of delivery.  

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

Article 10 - Liability

The products offered are in accordance with the French legislation in force. The responsibility of KLEA SAS cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you are considering ordering. 

Furthermore, KLEA cannot be held responsible for any damage resulting from misuse of the product purchased. 

Finally, KLEA cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of computer viruses. 

Article 11 - Applicable law in case of disputes

The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction. 

Article 12 - Intellectual property

All the elements of the website www.louloucup.com are and remain the exclusive intellectual property of the company KLEA. No one is authorised to reproduce, exploit, rebroadcast or use in any way whatsoever, even partially, the elements of the site, whether they be software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of KLEA SAS.  

Article 13 - Personal data

KLEA reserves the right to collect personal information about you. This information is necessary for the management of your order, as well as for the improvement of the services and information that we send you.  

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.  

In accordance with the law of 6 January 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.