Terms and Conditions

KLEA SAS Company with a capital of 5000 euros, registered with the RCS under the number 828 715 854 whose head office is located at 9 rue des flots bleus 13007 Marseille

Article 1 - Object

These conditions govern sales by the company KLEA whose purpose is the sale of feminine hygiene products.

Article 2 - Price

The prices of our products are indicated in euros all taxes unless otherwise indicated and excluding processing and shipping costs. 

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of KLEA SAS. These costs will be borne by you and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities. 

All orders whatever their origin are payable in euros.  

KLEA SAS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. 

The products remain the property of KLEA SAS until full payment of the price.  

As soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred automatically.

Article 3 - Orders

Orders are placed on the internet through our website www.louloucup.com

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.  

KLEA SAS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. 

Article 4 - Validation of your order

Any order appearing on the website www.louloucup.com entails your full and complete acceptance of these general conditions of sale, without exception or reservation.  

All data provided and the recorded confirmation will be worth proof of the transaction. 

You declare having perfect knowledge.  

The order confirmation worth signing and acceptance of transactions.  

A summary of the information of your order and of these General Conditions will be sent to you. by your order confirmation email address. 

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.  

Payment for your purchases is made by credit card through Shopify's secure system.

Article 6 - Retraction

Due to the nature of the product which is an intimate hygiene product, any product returns will not be accepted. If you encounter a problem, you can contact our team directly at the following email address hello@louloucup.com and we will do our best to resolve it.

Article 7- Availability

Our products are offered as long as they are visible on our website www.louloucup.com and within the limits of available stocks.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.  

Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page. 

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you.  

In accordance with legal provisions, in the event of late delivery, you have the possibility of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and transport costs under the conditions of article L 138-3 of the Consumer Code. 

In the event of delivery by a carrier, the company KLEA SAS cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals. 

Article 9 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be exchanged or refunded.  

All complaints must be made by email within 30 days of delivery.  

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

Article 10 - Liability

The products offered comply with the French legislation in force. KLEA SAS cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order. 

Furthermore, KLEA cannot be held liable for damage resulting from improper use of the purchased product. 

Finally, KLEA cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses. 

Article 11 - Applicable law in case of disputes

The language of this contract is French. These terms and conditions are subject to French law. In case of dispute, the French courts will have exclusive jurisdiction. 

Article 12 - Intellectual Property

All elements of the www.louloucup.com website are and remain the exclusive intellectual property of KLEA. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of KLEA SAS.  

Article 13 - Personal Data

KLEA reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.  

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also stored for security purposes, in order to meet legal and regulatory obligations.  

In accordance with the law of 6 January 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.