PURCHASE / ORDER
Yes, we recommend it! At Louloucup, we understand that every period cycle needs the right protection, like different menstrual panties and cups. We offer bundles with customizable panties at lower prices. Louloucup panties cost €28,90; however, they cost €22,90 per pair if you buy 5 pairs.
Of course! Loulou is here to make your period simple. Create your own period bundle with your pantie size and flow needs. Add a menstrual cup to your order at no additional cost!
We're sorry about that! Do not hesitate to message us at email@example.com; we will do our best to assist.
Our apologies! We take great care with all orders; however, sometimes mistakes happen. Contact our customer service at firstname.lastname@example.org, and we will quickly resolve the situation.
Louloucup delivers period essentials all over the world, without exception!
Delivery in France and Europe is free!
We work hard to send out your packages as fast as possible. Our orders are dispatched within 48 hours maximum. Most orders take an average of three to four business days to arrive. We exclusively use the reliable Colissimo Service to deliver orders.
You will be notified by email as soon as we hand over your order to Collissimo. The shipment is then confirmed. You’ll get a follow-up link via email that you can use to learn about the progress of your order. Another email will inform you of the final delivery.
RETURNS and EXCHANGES
We’re sorry you’re unhappy with your order! Simply return your order to the following address:
A return slip is included in your order. All you have to do is follow the return procedure. Remember to indicate the size(s), the model(s) you want to replace, and your order number.
We strongly advise you to make your return with a tracking number.
Yes, you can return panties to us within 15 days of receiving your order. Please note the panties must have been worn, used, or washed to be eligible for return. They must be new and in original packaging.
Menstrual cups cannot be returned due to hygienic reasons.
Exchanging a product is free of charge. If you want to return an item, you must cover the shipping fees. You can learn more about shipping costs at your local post office.
If there is an error in your order, Louloucup will cover all return fees.
DISCOUNTS and LOYALTY PROGRAM
We always keep our prices wallet-friendly, but you can save even more by purchasing one of our packs. Our prices are already low. The price per unit of the panties is even more interesting in the form of a pack. Be on the lookout for regular promo codes and enter them when ordering, just before payment. Sponsorships are also a great way to get discounts on your next order (17%). Check out the Loulou Addict Loyalty Program for more great savings!
Are you a Louloucup fan and want to introduce the brand to your friends? Log in to your account and follow our instructions.
It’s super simple. All you need to do is create a customer account. With every purchase, new Loulou points are added to your account. 100 Loulou points are worth €1. Click “use my points” to cash in when placing a new order.
You accumulate new points with each new order. You can also earn 200 extra Loulou points by liking our Facebook page and 300 Loulou points when you follow the Louloucup Instagram account.
While we tried to cover all questions, if you didn’t find the answer you’re looking for, we want to hear from you. Please get in touch with our customer service team at email@example.com
We’re always happy to assist in making your shopping journey as easy as possible!