PURCHASE / ORDER

- + Can I buy Louloucup panties in bulk?

Yes, we recommend it! At Louloucup, we understand that every period cycle needs the right protection, like different menstrual panties and cups. We offer bundles with customizable panties at lower prices. Louloucup panties cost €28,90; however, they cost €22,90 per pair if you buy 5 pairs.

- + Can I buy a bundle with a menstrual cup and period panties?  

Of course! Loulou is here to make your period simple. Create your own period bundle with your pantie size and flow needs. Add a menstrual cup to your order at no additional cost!  

- + I'm unsure about my girlfriend's/friend's/sister's exact size, flow, or preferences. What should I do?  
If you’re looking to buy a useful gift for someone in your life, we recommend a Louloucup gift card! Gift cards come in the amount of 30€, 50€, 75€ or 100€ and can be used to purchase anything on our site.
- + Can I modify my order?
Oops, did you forget a panty or select the wrong size or model? Please message us at hello@louloucup.cup as soon as possible. Our customer service team is very responsive, and we’ll do our best to modify your order. We can’t change orders that have already been dispatched. You will need to make a return once you have received your package. hello@louloucup.com as many votes as possible. Our customer service team is very responsive. She will do her best to modify your order. If, on the other hand, it has already been dispatched (delivered to Colissimo), it will be impossible for us to modify it. You will need to make a return once you have received your package. 
- + The panties I'm interested in are out of stock in the size I want. What should I do?  

We are sorry. Do not hesitate to write to us at hello@louloucup.com in order to know what it really is. We will respond to you very quickly. 

- + My order is incomplete, what should I do? 

We are sorry. We take great care with all orders, however to err is human. Contact our customer service hello@louloucup.com/a>. We will quickly take care of your problem and resolve the situation. 

SHIPPING DETAILS

- + Where does Louloucup deliver?  

Louloucup delivers period essentials all over the world, without exception!

- + How much is shipping?  

Delivery in France and Europe is free!

- + What is the delivery time?  

We work hard to send out your packages as fast as possible. Our orders are dispatched within 48 hours maximum. Most orders take an average of three to four business days to arrive. We exclusively use the reliable Colissimo Service to deliver orders.  

- + How do I track my delivery? 

You will be notified by email as soon as we hand over your order to Collissimo. The shipment is then confirmed. You’ll get a follow-up link via email that you can use to learn about the progress of your order. Another email will inform you of the final delivery.  

RETURNS and EXCHANGES

- + You got the wrong size. You didn’t like the panties. What should you do?  

We’re sorry you’re unhappy with your order! Simply return your order to the following address: 

Louloucup return

PPDC Marseille EUROMED POST

Logissimo Marseille agency 

14 rue d’Anthoine 

13002 Marseille

A return slip is included in your order. All you have to do is follow the return procedure. Remember to indicate the size(s), the model(s) you want to replace, and your order number.  

We strongly advise you to make your return with a tracking number.  

- + Is it possible to return panties? 

Yes, you can return panties to us within 15 days of receiving your order. Please note the panties must have been worn, used, or washed to be eligible for return. They must be new and in original packaging.  

- + Can a menstrual cup be returned? 

Menstrual cups cannot be returned due to hygienic reasons.

- + Are returns free?  

Exchanging a product is free of charge. If you want to return an item, you must cover the shipping fees. You can learn more about shipping costs at your local post office.

- + Does Louloucup ever cover return costs?  

If there is an error in your order, Louloucup will cover all return fees.

DISCOUNTS and LOYALTY PROGRAM

- + Do you offer discounts?  

We always keep our prices wallet-friendly, but you can save even more by purchasing one of our packs. Our prices are already low. The price per unit of the panties is even more interesting in the form of a pack. Be on the lookout for regular promo codes and enter them when ordering, just before payment. Sponsorships are also a great way to get discounts on your next order (17%). Check out the Loulou Addict Loyalty Program for more great savings!  

- + How do I refer a friend?  

Are you a Louloucup fan and want to introduce the brand to your friends? Log in to your account and follow our instructions.

- + How does the Loulou Addict program work? 

It’s super simple. All you need to do is create a customer account. With every purchase, new Loulou points are added to your account. 100 Loulou points are worth €1. Click “use my points” to cash in when placing a new order.  

- + How can I get more points with the Loulou Addict program?  

You accumulate new points with each new order. You can also earn 200 extra Loulou points by liking our Facebook page and 300 Loulou points when you follow the Louloucup Instagram account.

While we tried to cover all questions, if you didn’t find the answer you’re looking for, we want to hear from you. Please get in touch with our customer service team at hello@louloucup.com

We’re always happy to assist in making your shopping journey as easy as possible!